Includes
POPULAR OPTION
Everything Pioneer +
 
Everything Innovator +
✓Support: 24×7
✓Support Access: 10
✓Channels: Email, Ticket, Phone
✓Classic RuleFlow support
✓Enhanced onboarding and migration assistance
PERSONALIZED AT SCALE
Everything Horizon +
Includes
✓Support: Business Hours*
✓Support Access: 5
✓Recurring security scans
✓Channels: Email and Ticket
✓Support Scope: Production
✓Hosted Maven Repository
POPULAR OPTION
Everything Pioneer +
✓Support: Business Hours*
✓Support Access: 5
✓Vulnerability report
✓Support Scope: Development and Production
✓Ready for agentic AI (MCP)
Everything Innovator +
✓Support: 24×7
✓Support Access: 10
✓Channels: Email, Ticket, Phone
✓Classic RuleFlow support
✓Enhanced onboarding and migration assistance
PERSONALIZED AT SCALE
Everything Horizon +
✓Support: 24×7
✓Support Access: Unlimited
✓Priority bug fixes and RFEs
✓Quarterly Architecture review
✓(1) Virtual Training
For startups, SMBs, and nonprofits with limited scope, light workloads, and core features.
Includes
POPULAR OPTION
Everything Pioneer +
Everything Innovator +
PERSONALIZED AT SCALE
Everything Horizon +
Includes
✓Drools Pioneer
✓Support: Business Hours*
✓Support Access: 5
✓Recurring security scans
✓Channels: Email and Ticket
✓Support Scope: Production
✓Hosted Maven Repository
POPULAR OPTION
Supports initial development and production, pilot solutions, or regional business.
Everything Pioneer +
✓Drools Innovator
✓Support: Business Hours*
✓Support Access: 5
✓Vulnerability report
✓Support Scope: Development and Production
✓Ready for Scale
Everything Innovator +
✓Drools Horizon
✓Support: 24×7
✓Support Access: 10
✓Channels: Email, Ticket, Phone
✓Quarterly Health Check Call
✓(1) Virtual Training
PERSONALIZED AT SCALE
Transforms our product from a solution into a strategic partnership accelerating your success.
Everything Horizon +
✓Drools Keystone
✓Support: 24×7
✓Support Access: Unlimited
✓Priority bug fixes and RFEs
✓Quarterly Architecture review
✓(1) In-Person Training
✓Dedicated Customer Success Manager
Empowering businesses with AI-driven decision-making and intelligent automation. Scalable solutions for Apache KIE, Drools, jBPM and Kogito.